Email from a Happy North Park Customer
The purpose of this e-mail was to showcase the customer service of the North Park dealership highlighting Mr. Cipriano Sierra. I contacted Cipriano regarding a particular 2021 Highlander Hybrid which according to my research was 1 of 2 in the state of Texas in mid-April. As you are aware, supply chain issues were and still are prominent when pursuing a purchase of a special vehicle make.
The level of service that Cipriano provided by responding to my requests and questions exceeded my expectations. Below are some of the examples of Cipriano extraordinary service beyond the typical Toyota sales activities of thoroughly explaining the vehicle package, warranties and pricing:
- He took pictures of specific features of the Highlander and sent them to me via e-mail as I was purchasing a vehicle remotely from Houston. He did this twice during the sales process
- Expedited the processing of my credit information
- Facilitated the discussion with Patrick in the dealership Finance Department
- Because I had a limited time due to business commitments, Cipriano made arrangements for delivery of the vehicle to my Houston residence at the requested time!
- Coordinated the final transaction for vehicle purchase including follow-up on ensuring that I was satisfied with the whole purchase process
What really impressed me with Cipriano is how responsive he was in replying to my needs. He really hustled in providing me responses. He was very direct. The whole buying experience was a pleasure.
In fact we are now asking him to look for a 2021 RAV-4 Hybrid.
Please recognize Cipriano for his level of service to me.
Feel free to contact me if you want to discuss further.
Respectfully,
Rob G
North Park Toyota Reviews
At North Park Toyota, we are happy that you have taken the time to check out our dealer reviews page. We do everything that we can to provide top-notch customer service to everyone who stops by our dealership. From new and used car sales to dependable and reliable vehicle service, we're here to serve the community.
Customer Service and Reliability That You Can Depend On
Buying a new or used car is a big decision, and it's not one that you should take lightly. During the car buying process, our sales staff work hard to help our customers make the right decision. We will talk to you about our new and used vehicles, will allow you to go for a test drive and will speak to you about your financing options.
We also work hard to provide the best possible customer service in our service department. We know that your vehicle is important to you and that proper maintenance is critical if you want to keep it in good condition. Our technicians are all certified and experienced with working on vehicles of all makes and models, and they will help guide you when determining the maintenance and repairs that are needed on your vehicle.
New & Used Car Sales and Service
If you're looking for a brand new car, North Park Toyota is here to show you the newest and best Toyota vehicles. We also have a variety of pre-owned vehicles of various makes and models. You can also come to us for all of your vehicle service needs, from basic oil changes and tire changes to major repairs.
We Want to Hear Your Feedback
If you have worked with us to buy a car or if you have brought your vehicle to us for service, we want to hear from you. We hope you enjoyed your experience here, and we're interested in your feedback so that we can meet your expectations. Please consider leaving a review for us on DealerRater, Facebook, or Google, or call us if you have any questions, comments, or concerns about your recent visit.
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Hours
- Monday 9:00AM-9:00PM
- Tuesday 9:00AM-9:00PM
- Wednesday 9:00AM-9:00PM
- Thursday 9:00AM-9:00PM
- Friday 9:00AM-9:00PM
- Saturday 9:00AM-9:00PM
- Sunday Closed
